At 18yo, we believe that playing should always remain enjoyable. This page outlines all the self-control tools, responsible gaming guidelines, and support resources we provide to ensure every 18yo member can enjoy our platform in a fully responsible and controlled manner.
Six key features we provide free of charge to every 18yo member, to ensure a safe and responsible gaming experience
Set a limit on how much you can deposit each day or each week. Once the limit is reached, 18yo's system will automatically block any further deposits until the limit period resets. This is the simplest way to make sure you never spend beyond what you can afford.
Set the maximum amount you are willing to lose in a single day. Once your loss limit is reached, the system will automatically block all betting activity for the rest of that day. This limit takes effect within 24 hours of being set and cannot be increased immediately.
Set a daily limit on how long you are allowed to play. Once that time is reached, 18yo will display a reminder and can automatically close your gaming session. Adequate breaks are important — this feature helps you balance your entertainment time with your other daily responsibilities.
Need a break from the platform? Activate "Cool-off" mode for a period of 24 hours, three days, one week, or one month. During this time, your account will be blocked from all betting activity. This is a great option if you feel you need a short breather without permanently closing your account.
If you feel that gaming is beginning to have a negative impact on your life, you can self-exclude your account — either permanently or for a set period — by emailing [email protected]. 18yo is committed to honouring every self-exclusion request within one hour, no questions asked.
The 18yo platform displays on-screen notifications reminding you how long you have been playing during the current session. These reminders appear automatically every 30 minutes, 60 minutes, or at whatever frequency you set, helping you stay aware of how much time you have spent on the platform.
Online gaming should always be an enjoyable leisure activity — not a source of stress, financial strain, or family conflict. If at any point you feel that gaming is beginning to take over your life, please use the tools we provide or contact us at [email protected]. We are here to help.
For the 18yo team, responsible gaming is more than just a legal requirement to tick off – it is a core value woven into the DNA of our platform since 18yo was first established in 2019. We built this platform on one firm belief: good entertainment is entertainment that causes no harm.
We recognise that online entertainment platforms like 18yo carry significant social responsibility. In Malaysia, as elsewhere in the world, a small number of individuals may find it difficult to keep their gaming habits in check. For these individuals, access to effective control tools and readily available support is essential.
That is why we invest seriously in our Responsible Gambling programme — not merely to meet compliance requirements, but because we genuinely care about the well-being of each and every one of our 150,000 members. When our members thrive, the 18yo community as a whole thrives.
Remember: Gaming is simply a form of entertainment. Only play with money you can afford to lose – never use funds meant for essentials such as rent, bills, or your family's living expenses for betting.
Below are the guidelines we recommend to all 18yo members to ensure a healthy, enjoyable gaming experience that does not affect your daily life:
It is important to recognise the early warning signs of problem gambling before they escalate. Here are some indicators to watch for in yourself or someone you care about:
Borrowing money, selling belongings, or failing to pay everyday bills due to overspending on gaming.
Finding it hard to stop playing even when you intend to, or frequently putting off other responsibilities just to keep playing.
Gaming is causing conflict within the family, straining relationships with a partner or friends, or you have started being dishonest about your gaming activity.
Feeling restless, irritable, or anxious when unable to play, or using gaming as an escape from everyday problems.
Constantly feeling the urge to keep playing in order to "win back" money you've lost, regardless of how much has already been spent.
Hiding your gaming activity from loved ones, or denying that a problem exists even when those around you have expressed concern.
If you recognise yourself in any of the signs above, this is not a sign of weakness – it is a sign of courage to acknowledge the issue and seek help. Reach out to the 18yo team or refer to the help resources we have listed in Section 8 below.
Answer the following questions honestly. They are designed to help you assess for yourself whether your gaming habits remain within a healthy range:
Have you ever felt the need to bet increasingly larger amounts of money to get the same level of excitement?
Have you ever tried to stop or cut back on your playing time but found yourself unable to do so despite your best intentions?
Have you ever lied to a family member, friend, or employer about how much time or money you have spent on gaming?
Have you ever relied on others to resolve financial problems caused by gambling losses?
Has your gaming activity ever caused you to miss or neglect work, school, or family responsibilities?
Have you ever gambled with money that was meant for essential expenses such as rent, bills, or food?
Do you feel uncomfortable, restless, or irritable when you are unable to play for an extended period of time?
Have you ever used gambling as your primary way of coping with stress, anxiety, or feelings of sadness in your daily life?
If you answered "Yes" to two or more the questions above, this may indicate that your gaming habits warrant more serious attention. We encourage you to contact the 18yo support team or use the self-exclusion tool we have in place.
All self-control tools on 18yo are easy to activate and completely free of charge. Here is a quick guide on how to use each available tool:
Any limit you set cannot be reduced or removed immediately. A cooling-off period applies to any changes that increase your limits, ensuring your decisions are made with careful consideration rather than on impulse.
Self-exclusion is a more serious step than a temporary cool-off. When you activate self-exclusion, your 18yo account will be fully blocked for the duration you choose – and we will not send you any marketing communications during that period.
18yo offers two types of self-exclusion:
To activate self-exclusion, you can:
18yo commits to processing every self-exclusion request within less than one hour without any questioning or attempts to persuade you to change your mind. Your decision is fully respected.
During an active self-exclusion period, 18yo will not send you any promotional emails, bonuses, or invitations. Any remaining balance in your account will be kept securely until the exclusion period ends or you request permanent account closure.
Platform 18yo is strictly for individuals aged 18 and above only. This is not merely a rule – it is a moral commitment we take seriously every single day. We apply a rigorous age verification process at registration and reserve the right to request proof of age at any time should any doubt arise.
If you share a device or computer with younger family members, we strongly encourage you to:
If you suspect that someone under the age of 18 has used or is currently using an 18yo account, please report it to us immediately by emailing [email protected]. We will investigate and take the appropriate action without delay.
If you or someone you care about is struggling with a gaming-related issue, help is available. Here are some practical steps you can take right now:
The simplest first step is to reach out directly to the 18yo team. We can help you activate the right control tools or process your self-exclusion straight away. We're not here to judge — we're here to help.
Email: [email protected] | Live Chat: 24 hours a day on the 18yo platform
Sometimes, talking to someone you trust — whether a partner, a close family member, or a good friend — can be the most effective first step. Opening up to another person often helps ease the emotional burden and paves the way to better solutions.
Malaysia has a wide range of mental health and counselling resources available to help individuals dealing with gambling-related issues. Government hospitals and health clinics offer counselling services that are accessible at low or no cost. Contact the Mental Health Services Unit at your nearest public hospital for more information.
If problem gambling has affected your finances, consider consulting a qualified financial counselling agency. In Malaysia, AKPK (Agensi Kaunseling dan Pengurusan Kredit) provides free financial counselling services to help you manage debt and rebuild your finances on a healthier footing.
Asking for help is a sign of strength, not weakness. Many Malaysians have successfully overcome problem gambling and gone on to live full, fulfilling lives. You do not have to go through this alone.
The 18yo Responsible Gambling team operates 24 hours a day, seven days a week to support members who need help. We understand that talking about a gambling problem can feel awkward or embarrassing — but we promise that every interaction with our team is completely confidential, non-judgmental, and focused entirely on helping you.
When contacting us about responsible gaming, you do not need to provide a lengthy explanation. Simply tell us what you need – whether it is self-exclusion, help setting limits, or just a conversation about your concerns – and we will assist you fully, without any pressure or persuasion.
We also encourage you to read the following related documents for a more complete understanding of your rights and protections as an 18yo member:
Data based on a three-month rolling average. Periodically updated by the 18yo Responsible Gaming team.
Answers to the most frequently asked questions about responsible gaming on the 18yo platform
Register your 18yo account today and take full advantage of all the self-control tools we provide, completely free. We want you to enjoy Pai Kang, Cash Mahjong, Bull Bull, Cash Rocket, Live Andar Bahar, and all our other games with complete peace of mind and in a fully responsible manner.
Free control tools · Instant self-exclusion · 24/7 Support · Aged 18 and above only